Latest News

Have you got the NHS App?

Simplify your life &download the NHS App, it gives you access to the NHS in your hand. Check your symptoms, digital access to NHS 111 book/cancel GP appointments, get trusted self care advice that is available 24/7
Download here: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

 

NHS App

14/08/2020

New Forest Citizens Advice

New Forest Citizens Advice is an independent charity offering free, confidential advice online and over the phone.

Coronavirus has made life hard for many people in the New Forest, and they're there to help everyone.

For more information, download the information from the link below.

New Forest Citizens Advice

13/08/2020

Are you a whiz at understanding data?

Do you feel confident representing the views of people living with and affected by diabetes?  

Diabetes.org.uk are recruiting for patient representative roles to join the National Diabetes Audit (NDA).  This is a rewarding way to really shape diabetes care in England and Wales. One of the world’s largest annual clinical audits, the NDA regularly collects information from GP practices and hospitals to measure how well they are performing. This information is then used to improve care.  

They are looking for around 2 to 3 people for each audit.  You’ll need to be willing to commit for at least one year.  You’ll need to be confident with data and with sharing your views based on your experience of diabetes care.  There are meetings online using Microsoft Teams around four times per year.  There are also two face-to-face meetings every year, but with the current circumstances, they may need to move online, too. The audits currently recruiting are: 

  • Gestational diabetes expert reference group  
  • National Diabetes Inpatient Audit (NaDIA) advisory group  
  • Young type 2 diabetes sub-group  
  • Diabetes Prevention Programme/non-diabetic hyperglycaemia audit (DPP/NDH) advisory group  
  •  National Diabetes Transition Audit (NDTA) advisory group  
  • National Pregnancy in Diabetes (NPID) audit advisory group  
  • National Diabetes Audit Partnership Board  
  • Prisons and secure hospitals expert reference group

You can find out more about what is expected and who should apply on our website.  Every role is different, and we know they won’t all be right for you.  But if one looks interesting, they would really like to hear from you.  And if you know someone who fits the bill, please do share it with them.  

 

The closing date for applications is 12 noon on Friday, August 28th.  The applications may close early if enough people apply, so please don’t delay.  

If you have any questions, please contact NDA@diabetes.org.uk and they will do their best to help. 

12/08/2020

Digital Safety During Covid19

The link below highlight some useful information about digital safety during Covid19

Digital Safety

12/08/2020

Crisis Line for Young People

  • The Crisis Line is open: Monday, Tuesday, Wednesday & Thursday 3-8:30pm including bank holidays 
  • For any young person 11-17 years old living within/residence of Hampshire County Council & Isle of Wight Council (not Portsmouth or Southampton) 
  • The Crisis Line can provide: 
    • Immediate access to safe & confidential one to one emotional support via freephone  
    • Crisis de-escalation 
    • Self-harm/suicide safety planning 
    • Advice of healthy coping skills & resources such as CBT/DBT skills, mindfulness, relaxation, self-care, positive mental health 
    • Signposting for both young people & parents 

Crisis Line Booklet

Crisis Line Rescource

Crisis Line for Young People

12/08/2020

Drink Plenty of Fluids in the Hot Weather

With the current hot weather it is important to drink plenty of fluids to keep you hydrated, water is perfect!

Image of water

10/08/2020

CHANGES TO PHLEBOTOMY SERVICES – ADULT SERVICE ONLY

Phlebotomy services are changing to an appointment only system to enable social distancing and reduce waiting times for patients.  Patients can choose where and when they have their blood test.

Appointments can be made by GPs, outpatient clinics or by patients. The number to make appointments is 023 8120 4877 Monday-Friday 08.00-18.00.  The phone number will be operational from 10th August 2020.

The walk in service will be phased out as the appointment system embeds; patients please ensure you start to book your appointment from 10th August 2020

All patients should bring their blood form with them to the appointment, as the Phlebotomists may not be able to print it for them.

Phlebotomy services are available at the following locations:

Southampton General Hospital

C level, South Laboratory Block, Monday to Friday, 8am to 4.45pm

Lymington Hospital

Monday to Friday, 7.30am to 3pm

 

Romsey Hospital

Tuesday, 09:00 - 11:30, 12:30 - 15:00

Saturday, 09:00 - 12:00

The blood test service for children is not changing; these will continue to be done in the Butterfly Room, C level, Monday to Friday 8.30 and 11am, and 2pm and 5pm.

16 and 17 year olds may visit the adult blood test service instead if they prefer – but they have to book an appointment and bring their form with them.

More information on Children’s blood tests can be found at https://www.uhs.nhs.uk/OurServices/Childhealth/Childrensoutpatientdepartment/Childrens-blood-tests.aspx

10/08/2020

Wonderful weather predicated for the weekend!

Why not use the following resources courtesy of our friends at the New Forest National Park to enjoy it even more – fresh air & exercise.  

 

https://routes.newforestnpa.gov.uk/?mode=walk

https://www.newforestnpa.gov.uk/things-to-do/walking/new-forest-walks/free-walking-routes-app/

https://routes.newforestnpa.gov.uk/index.php?q=walkingtips/

https://www.newforestnpa.gov.uk/app/uploads/2018/01/Enjoy-the-NF-with-your-dog.pdf

Image of the sun

07/08/2020

NHS Better Health Kickstart your health!

Public Health England has launched a major new adult health campaign to seize the opportunity for a national reset moment, people have been surprised by how able they have been to change their behaviour, with lockdown showing many that they are able to make and sustain changes to their lives.

 

The brand-new Better Health webpage provides tools to help people manage their weight loss – from checking their BMI, to getting access to free support tools including the NHS 12-week weight loss plan. The NHS 12-week weight loss plan, available via a new app, promotes evidence based safe and sustainable weight loss. It helps users to make healthier choices, by providing the most up to date evidence based healthy eating and physical activity advice in a magazine format that enables them to keep track of their calorie intake, portions of fruit and veg, physical activity level and teaches skills to prevent weight gain.

The Better Health campaign will kick off by supporting individuals on their weight loss journey, but later down the line, the programme will also provide advice and support for quitting smoking, drinking less and looking after your mental health.

 

https://www.nhs.uk/better-health/

Better Health App

06/08/2020

The Summer Holidays are here!

The Summer Holidays are now well underway, here are some fun ideas for children & grownups courtesy of CBeebies!
 

05/08/2020

What about a picnic?

The sun is out, being in the house has somewhat lost its appeal (after all you have seen an awful lot more of its interior this year that you would have preferred) and you just want to head out to the beach or the forest and enjoy the amazing free open spaces that we are blessed with in the area.  What about a picnic? Here are some healthy ideas courtesy of the BBC Good Good website to enjoy - so enjoy!

https://www.bbcgoodfood.com/recipes/collection/healthy-picnic

Picnic image

04/08/2020

Face coverings: when to wear one and how to make your own

This page explains when to wear a face covering and how to make one.

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

face covering image

03/08/2020

Seasonal flu information for patients July 2020

We are receiving many telephone calls from patients asking to book their flu injections.  As a practice the next flu season is already in the planning before the last one ends.  However, we are not quite ready to take appointments.

Our Practice Manager has written some more information which you can access here:

Flu information for patients July 2020

02/08/2020


Do You Know Your Risk of Type 2 Diabetes?

There is now a really handy tool in finding out your risk of Type 2 Diabetes and it will only take you a couple of minutes!

https://riskscore.diabetes.org.uk/start?_ga=2.136196977.1170968042.1595939289-1390507969.1595939289

02/08/2020

Tackling Obesity: Empowering Adults & Children to Live Healthier Lives

The Government has published a Policy Paper for tackling obesity, read more here:

https://www.gov.uk/government/publications/tackling-obesity-government-strategy/tackling-obesity-empowering-adults-and-children-to-live-healthier-lives

02/08/2020

Government Advice Change For Shielded Patients

The Government has made changes to the advice given to shielded patients. Please click on the link below to see the information in full.

Government advice changes for shielded patients

02/08/2020

News about the Prime Ministers Cycling & Walking Plan

Did you know that physical inactivity is responsible for 1 in 6 deaths in the UK?
The Prime Minister has announced a cycling & walking plan to get people more active. Please do not contact the surgery but read more here:

Cycling

28/07/2020

Don't forget to take a face covering with you when you go out!

Wear a face covering when you go out

23/07/2020

The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

To download the app (for both Android and Apple devices) see: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

22/07/2020

Health at Home

The coronavirus (COVID-19) outbreak means people need to be able to access health and care services from home – you can get NHS help using your smartphone, computer or tablet.

For more information - and advice as to when you should attend a hospital or the GP surgery see: https://www.nhs.uk/health-at-home/

22/07/2020

Face coverings 

A big thank you to all our volunteer sewers.

We have raised a total of £175.00 over the last three weeks from donations.

Face covering

The money will be split between the Lymington Basics Bank and Oakhaven Hospice.

As long as we still have stock we will continue to have a basket of face coverings at reception.

Jan Lamont, Practice Manager

 

20/07/2020

Podcasts 

Podcast logo

You can listen to literally thousands of podcasts on every topic from news, arts, business, comedy, education, politics, sports, technology, music, health, spirituality, hobbies, and more. Podcasts are mostly free (with very few exceptions). Podcasters create content and publish their episodes on podcast players that are available on iTunes and Google Play.

What is a podcast?

  • A podcast is an audio programme, but you subscribe to it on your smart device and listen to it whenever you like.
  • Podcast audio content gives listeners the ability to dive into topics without having to set aside time to read or watch a video. Podcasts also offer articles in smaller bite-sized chunks perfect for daily commutes, busy routines or for bite sized learning.
  • In a little more detail, a podcast is a series of spoken word, audio episodes, all focused on a particular topic or theme. You can subscribe to the show with an app on your phone and listen to episodes whenever you like on your headphones, in the car or through speakers.

So what can you gain from podcasting?

  • Get inspired! What inspires you? Are you intrigued and interested in new ideas and expanding your horizons? What are you passionate about? Chances are you will find a podcast that will truly inspire you.
  • Stay educated and informed! Learn new things in your areas of interest or hobbies. Gain a better understanding of health conditions and how to manage them, the possibilities are almost endless!
  • Personal and Professional Growth! Do you want to work on your own personal development? How about learning more about your career or profession or listening to experts in your field?
  • Escape! Discover great podcasts for the pure entertainment value and as a way to focus on something different than what you deal with daily. Many news and politics TV, radio shows, comedians, and celebrities have podcasts.
  • Optimize! Your Time Listen to podcasts while walking, driving, commuting, or working out.

 

A good place to start is with Google Podcasts (although there are vast amount of podcast player choices), where you can discover free & trending podcasts, you can download through the following links:

Link for Android Devices:

https://play.google.com/store/apps/details?id=com.google.android.apps.podcasts&hl=en_GB

Link for IOS Devices:

https://apps.apple.com/us/app/google-podcasts/id1398000105

If you require assistance please use the Help Centre link below:

Listen to podcasts with Google Podcasts

https://support.google.com/websearch/answer/9049144?co=GENIE.Platform%3DDesktop&hl=en

Most importantly, enjoy!

20/07/2020

How to be Tick aware this summer

Tick aware poster

20/07/2020

Guidance to keep you safe when attending your screening, vaccination or immunisation appointment

While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine screening & vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend you attend your next scheduled appointment – see www.nhs.uk/vaccinations for details on when they are due.

For cervical screening please see https://www.nhs.uk/conditions/cervical-screening/

Travelling to and from your appointment

When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to www.gov.uk and search ‘staying safe outside your home’.

When attending your appointment

When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:

social distancing measures will be observed

as a health organisation we will continue to stay 2m apart throughout our premises

all our clinical staff will wear PPE

you may wear a face covering if you wish

we may have asked you to attend your appointment at another surgery that is not at your usual venue

the appointment may take longer than usual

Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact us so we can rearrange, we will be as flexible as possible.

It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.

You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact us so that you can reschedule your appointment for a different time.

The NHS a-z pages give plenty of advice on any concerns you may have during the Coronavirus https://www.nhs.uk/conditions/coronavirus-covid-19/ whether you are shielding, worried about relatives or just want advice about a condition you may have – please see https://www.nhs.uk/conditions/

 

14/07/2020

Thinking about whether or not you need to contact the Surgery?

Here is a handy guide.  We are here to help you.

Contacting the surgery

08/07/2020

Latest update from Practice Manager

Over the last few months you are likely to have noticed a difference in the way things are being done in general practice as we manage coronavirus (Covid-19).

We want to start off by saying thank you.

Thank you for adapting so quickly to these new ways of working – it has been the drastic, yet fundamental, change needed to ensure the safety of you and our staff.

To slow down the spread of coronavirus, we have worked to reduce the number of people coming into the practice by using online consultation systems like e-Consult (on our website), telephone appointments and video consultations.

Our top priority is, and has always been, to keep you and our staff safe while ensuring you get the care you need.

This is why we ask you to continue what you have been doing to access your GP service.

Please do not visit the GP practice without an appointment.

Instead call the practice or go to our practice website. You can speak to a GP or nurse over the phone, email or have a video consultation. This will often mean you get to see the right person to help you, much quicker.

If a doctor or nurse does need to see you in person then you will be given an appointment to attend the practice.

 

Only coming into the surgery with an appointment means:

You will get seen promptly

You are reducing your risk of catching/spreading coronavirus by avoiding a waiting room

You are helping to keep staff healthy and safe

The practice is able to maintain a clean environment and protect you from the virus

 

Please also remember that if you are offered an appointment then it might to our other surgery. While we realise this could be inconvenient, we think it is important to keep people safe, reduce the spread of coronavirus and get the maximum benefit from the healthcare resources which will be available.

Your records will still be accessible securely to you and to them, ensuring they are able to provide you with the best possible care.  A home visiting service, for patients who are unable to leave their home will be provided.

If you have any comments, questions or concerns, then please do get in touch with us to let us know how we can support you.  Thank you once again for your support and understanding as we all adapt to a new way of working.

GP appointments & Bookings

 

The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

Why can’t I walk into my GP practice?

The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.

Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.

If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

How do I get an appointment?

The easiest and most effective method is to use e-Consult through the practice website, or you can telephone. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation.

Why can’t I book a face-to-face appointment?

We have adapted the way in which you can get an appointment quickly and safely.

Most patient’s health concerns can be managed over the phone or via video consultation. This is why we are providing you with either an initial phone call or video consultation to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the practice.

If we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

What is E consult - You can access e-Consult via the practice website at www.milfordmedicalcentre.com   E consult lets patients consult with their own NHS GP online by completing a quick form which is reviewed by the practice. After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times – including during a video consultation or telephone call.

What if I do not have access to a smartphone or web camera?

While technology has evolved and supports us all in many different ways in our day-to-day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.

We can still talk to you on your mobile phone or landline.

Will I need to wear a face mask if I come into my practice for an appointment?

To help limit the spread of the virus, we are asking for all patients aged 12 and over to wear a face covering when they come the practice. This doesn’t have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

You can find additional information by visiting https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering   or buy one in aid of local charities at our Practice.

How do I get a repeat prescription?

Please do this on line or via your local pharmacy.   If you would like on line access instructions then please e mail us whccg.wistariapractice@nhs.net

How do I see a GP during the evening and weekends?

For evening and weekend access to GPs please either visit 111.nhs.uk or call NHS 111.

What do I do if I think I have coronavirus (Covid-19)?

The main symptoms of coronavirus are:

high temperature – this means you feel hot to touch on your chest or back

new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

If you are experiencing one or more of these symptoms then DO NOT visit your GP practice. You should visit 111.nhs.uk/covid-19 or call NHS 111 if you cannot get help online.

You must self-isolate for seven days from when your symptoms started. Anyone you live with, or

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website