Practice Management

Jan Lamont Dip PCM

Jan has worked in primary care since 1989 and joined our practice in 2007.  As Practice Manager she is responsible for the smooth running of the two surgeries and heads a comprehensive team of practice nurses, administrators, secretaries and receptionists.  The practice team work hard to provide quality services to our patients.  If you have any concerns regarding our service then please refer to our practice manager in the first instance.>


Becky Higgins - Finance Officer

Becky joined our practice in 2012.  She had previously worked in retail and investment banking.  As our finance office Becky is mainly responsible for processing and reconciling income and expenditure and ensuring that the Practice operates in a profitable and cost-effective manner in keeping with the financial aspirations of the Partners.

Team Leader Wistaria and Milford

Rachel Plumb joined the practice in August 2013, was promoted to Team Leader at Milford Medical Centre in 2016 and promoted again in April 2019 to Practice Team Leader.  Her role is to support the partners for both surgeries and to assist the Practice Manager with the smooth running of the admin team at both surgeries and day to day maintenance issues.  She can also deal with patient queries, your concerns, suggestions and complaints.

Our IT Team

Our IT team support the accuracy of patient electronic records and produce reports on clinical data, both for patient care and surgery funding.  Together with our Partner IT lead and Practice Manager - the team introduces and supports software tools and methods to improve the efficiency of the surgery and to provide patients with more convenient access to surgery facilities and information.   We are very fortunate to have an experienced Patient group member who works closely with the IT team and our Practice Manager to update patients via our website and social media.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries.  They can provide basic information on services and results and direct you to the right person depending on your health issue or query.  Receptionists make most of the patient appointments with the GPs and nurses; they may suggest a telephone or eConsult appointment rather than a face to face appointment with our GPs.  They also perform other important tasks such as giving details or recent test results and messages from our GPs, issuing repeat prescriptions and dealing with prescription enquiries.


If your doctor is in surgery seeing patients and you have a query, please ask to speak to our secretarial team as they may be able to assist you or will ring you back later with the information you require.  As well as dealing with referrals to secondary care they can also help you with general enquiries regarding medical reports, financial claims and will deal with patient requests to review their medical records.

Care Navigator

Clare Richardson is our Care Navigator, who some of you may have already met.  Clare joined our team in October 2016 and looks after both Wistaria and Milford patients.  Her role is to provide a single point of access for patients and/or carer concerns, usually for the elderly and she can help access required services and signpost relevant information.

By assisting you to access health, social and community services your Care Navigator aims to help you maintain your independence and safety at home, avoiding hospital admissions. You can contact Clare directly, so if you have recently been in hospital or have any queries about your ongoing care or how to stay safe and independent at home please contact her via the surgery.

Medicines Optimisation Pharmacist

Helen Plumb also joined us in October 2016 and she too works over both sites.  This is a trial post being funded by Better Local Care and the West Hampshire CCG. Helen’s role includes medication reviews for patients on multiple medications and the frail elderly, drug monitoring and cost saving, quality and safety interventions. She will be working together with community and hospital pharmacists and GPs to improve the health and care of elderly patients.  As well as helping patients it is hoped that this role will take some pressure off GPs, freeing up their valuable time.

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